Knowledge Base

Billing, Overage & Cancellation

How usage billing works

Depending on your plan, usage above the included allowances may be billed:

  • Bandwidth (egress) — only data downloaded from your bucket is billable. Uploads (ingress) are never charged. Your plan includes a free egress allowance; usage above it is billed per GiB at your plan's rate.
  • Disk — plans with an unlimited bucket can be billed for average stored data above the included allowance, per GiB-month. Plans with a fixed quota are not billed for disk — the quota itself is the limit.

The Usage tab shows the running numbers and an estimated amount for the current and previous month. Confirmed overage for a closed month is added to a following service invoice as separate line items.

Sometimes part of the current month is invoiced early. The Usage tab then also shows Billed so far (the amount already invoiced) and Not yet billed (the rest). Together they equal the estimated amount. A later invoice only includes the part not yet billed, so you never pay twice for the same usage.

Quota alerts

If your bucket has a quota, you receive an automatic email when usage crosses 90%. At most one alert is sent per day; a new alert only arms again after usage drops below 85%. To avoid hitting the quota, delete data or upgrade your plan/quota from the Usage tab.

What happens when you cancel

Cancelling the service deletes your bucket and all of its files. This is not recoverable.

  • Download everything you want to keep before cancelling.
  • Cancelled by mistake? Contact support immediately — the sooner they act, the better the chance your data hasn't been removed yet.
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